Job Title
Technical Writer – Technical Communications

Domestic and/or International travel up to 10% is required

Key Responsibilities
The position of Technical Writer is a core, entry-level departmental role and appointees are expected to
perform whole core departmental tasks; albeit more basic tasks by comparison to Senior Technical
Writers and above.
Technical Writers will perform some of the following work and be involved in other aspects, as assigned:

  •  Developing and implementing company standards and protocols for all user documentation
    provided with products, such as developer guides, system administrator guides, installation guides,
    API references, online Help and others
  • Identifying, acquiring and using industry best-practice equipment, systems and programs for
    completing and publishing all documentation deliverables
  •  Working with cross-functional partners, such as Product Management, Engineering and Technical
    Support to proactively evaluate product roadmaps and other plans for developing innovations;
    contributing a technical communications writer’s perspective and providing such input and feedback
    into the development process
  • Writing and executing against product development plans:
    o Uses departmental authoring techniques and tools and follows group standards and
    o Researches and defines technical content requirements by analyzing product plans and
    coordinating with other departments, such as Product Management, Engineering, Technical
    Support and others
    o Maintains internal project glossaries
    o Develops technical content (product descriptions, user guides, online Help, technical
    training and others) and/or reviews documentation written by developers (especially for
    grammatical correctness)
    o Reviews GUI (graphical user interface) text elements
    o Supports other writers by peer reviewing content for accuracy, grammar, compliance to
    standards and other ad hoc needs
    o Assists other writers with editing tasks (as appropriate)
    o Verifies accuracy, completeness, consistency and maintainability of technical content by
    reviewing content against builds and/or internal releases

o Coordinates internal, cross-functional technical reviews and updates documentation as
appropriate prior to releasing products
o When possible, solicits documentation feedback from customers or external partners and
updates the documentation as appropriate
o Maintains a schedule for assigned projects and delivers technical content on-time and on-
target (directly supports Product Management, Engineering, and other
partners/stakeholders in ensuring product releases are completed on-time and without
compromise to quality)

  • Supporting internal and external partners/stakeholders/customers, as and when appropriate, in
    responding to technical content inquiries and/or other ad hoc needs
  •  Working with the Localization team to coordinate localization schedules and the hand-off of
    documentation files for translation; providing information about the document files as needed by
    the Localization team
  •  Conducting some technical user training (as and when requested/appropriate)
  •  Conducting in-house usability tests of documentation (when possible)
  •  Staying abreast of industry and field developments; remaining current in the latest trends and best
    practices for development, testing and publication of technical content, as well as ever-evolving
    needs of customers
    While the job description describes what is anticipated as the requirements of the position, the job
    requirements are subject to change based upon any changing needs and requirements of the

Candidates for this position should hold the following qualifications, have the following experience, and
be able to demonstrate the following competencies to be considered as a suitable applicant. Please note
that except where specified as “preferred,” or as a “plus,” all points listed below are considered
minimum requirements.

  •  Bachelors Degree in a related discipline is strongly preferred
  •  Typically has 2 or more years’ relevant technical experience
  •  Must demonstrate an excellent command of the English language

If you are interested, please send your CV to